Course Statuse

Registration Open


3 Days, 24 Hours


9:00 AM - 04:00 PM


Weekdays - Weekends

ITIL Certification helps Businesses to reduce cost and improve IT operations and services

Course Overview

ITIL V4  is the most broadly accepted approach to IT service management in the world. ITIL can help organizations and individuals use IT to realize business change, growth, and transformation.  ITIL V4  training course enhances the knowledge about IT service management.

Learning Outcome

Upon completion of ITIL V4 foundation course, you will accomplish the following:

  • Comprehend the role of Automation in IT Service Management
  • Discuss Governance, Risk Management, and the ITIL V4 Service Lifecycle
  • Describe the Sever-Step Improvement Process
  • Define the Role of Communications in Operations.
  • Recognize the CSI Model
  • Describe the Role of Measurement
  • Describe the Key Concepts of Service Transition and Terms of Interest
  • Define Service Management and Transition Processes
  • Define Information Security Management
  • Provide Service Justification: Business Case
  • Define Service Portfolio Management
  • Must have minimum one-year experience in the IT industry
Course Content
  • Introduction to IT Service Management
  • Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition (ST)
  • Change Management process
  • Service Operation
  • Continual Service Improvement

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