ITIL V4 Foundation

Course Statuse

Registration Open

Duration

3 Days, 24 Hours

Timing

9:00 AM - 04:00 PM

Availability

Weekdays - Weekends

ITIL Certification helps Businesses to reduce cost and improve IT operations and services

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Course Id:

ITBC-IT

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Exam #:

ITIL-FOUND

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Seat Reservation:

Before 14 Days

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Course Overview

ITIL V4 is the most broadly accepted approach to IT service management in the world. ITIL can help organizations and individuals use IT to realize business change, growth, and transformation. ITIL V4 training course enhances the knowledge about IT service management.

Learning Outcome

Upon completion of ITIL V4 foundation course, you will accomplish the following:

Comprehend the role of Automation in IT Service Management
Discuss Governance, Risk Management, and the ITIL V4 Service Lifecycle
Describe the Sever-Step Improvement Process
Define the Role of Communications in Operations.
Recognize the CSI Model
Describe the Role of Measurement
Describe the Key Concepts of Service Transition and Terms of Interest
Define Service Management and Transition Processes
Define Information Security Management
Provide Service Justification: Business Case
Define Service Portfolio Management

Prerequisite

Must have minimum one-year experience in the IT industry

Course Content

Introduction to IT Service Management
Service Lifecycle
Service Strategy
Service Design
Service Transition (ST)
Change Management process
Service Operation
Continual Service Improvement

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(905) 212-9039

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